Shanghai Hongqiao Railway Station

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Plan your Shanghai tour? Shanghai Hongqiao Railway Station is part of the Hongqiao Tranportation Hub, the largest transportation hub in China, combining airport, railway, subway, city bus and long-distance bus.

Shanghai Hongqiao Railway Station mainly operates the Beijing–Shanghai High Speed Rail, the Shanghai–Hangzhou High Speed Rail and the Shanghai–Nanjing Intercity High Speed Rail.

The construction of this huge station building follows the principle of “entering from the above and exiting from the below”.

F3: Commercial floor for restaurants and shops and Vip lounge

F2: Departure floor as well as the station waiting area ( Also for ticketing offices )
F1: Platforms and tracks for outgoing and incoming bullet trains
B1: Arrival floor for train passengers, a huge traffic transit hub for subway, flight, taxi, city bus and long-distance bus. There are several ticket selling outlets on the B1 floor.
B2: Platforms for subway lines (subway line 2 & 10)

B2 Floor

The B2 floor is designed for subway platforms – Subway Line 2 and 10 linking the railway station with the center of Shanghai. If you want to go to Shanghai Hongqiao Railway Station by subway, you are advised to use Line 2 and Line 10 and get off at Hongqiao Railway Station and take the escalator up to the B1 floor ( arrival floor ), or continue to  the second floor ( F2 ), the waiting room for departure.B2 Floor  is the departure floor for Subway Line 2 and Line 10, where you take an escalator up to B1, and F2.

The signboard to the service you are going to use when you arrive at Hongquao Railway Station by subway at B2. 

The signboard to the service you are going to use when you arrive at Hongquao Railway Station by subway at B2.

After arriving at Hongqiao Railway Station, if you would like to use Shanghai subway, then you walk down the escalator from the F1 floor ( platform ) to the B1 floor (arrival floor), buying subway tickets on B1, again walk down to the B2 floor to connect Shanghai subway, either line 2 or line 10.

B1 Floor
The B1 is arrival floor for train passengers, a huge traffic transit hub for subway, train, flight, taxi, city bus and long-distance bus. There are several ticket selling outlets on the B1 floor.

1.  To go to T1 of Hongqiao airport, you should take subway line 10 and get off at Hongqiao airport.

2.  To go to to T2 of Hongqiao airport, you can easily take a moving sideway for 10 minutes to get to T2 of Hongqiao Airport.

3.  To get to the city center of Shanghai, you should take subway line 2

4.  To get to Pudong airport, you should take subway line 2 ( about 1.4 hours )

5.  To get to Shanghai Railway Station, you should first take subway line 2 and interchange for Subway line 1 at the stop of People’s Square and get off at the stop of Shanghai Railway Station.

Buying high speed train tickets on the B1 floor or F1

Buying high speed train tickets on the B1 floor

The B1 floor is mainly designed as the arrival floor for train passengers at Hongqiao Railway Station. 

The B1 floor is mainly designed as the arrival floor for Hongqiao Railway Station.

Line up for the taxi in and starting form B1 

Line up for the taxi in and starting form B1

F1 Floor

First floor (F1) has totally 16 platforms with 30 tracks for outgoing and incoming bullet trains.

First floor (F1) is the platform for outgoing and incoming bullet trains.

F2 Floor
The second floor( F2 ) of covers 10,000 square meters, used as the waiting room for the high-speed trains. You first wait on the second floor and look for the signboard for your train number. When it approaches the departure time for your train, passengers will line up before the signboard.When it is time for embarking, passengers will be guided to take the escalator down to the platform on the first floor (F1). So please wait on the second floor and look for your train number sign.

They are passengers waiting for high speed trains in the waiting lounge on the second floor ( F2 ) of the terminal building of Shanghai Hongqiao Railway Station.

If you need any help at Hongqiao Railway Station, please go to the Enquiry Counter with a question mark “?” on the second floor.

Enquiry Counter with a question mark “?” e Enquiry

F3 Floor

The third floor is for restaurants and shops and Vip lounge. The McDonald’s or KFC at T2 of the Hongqiao airport offer 24 hours service.  Hongqiao Train Station and T2 of Hongqiao airport are connected by a moving sideway, 15-minute walk.

Restaurants on the third floor

Restaurants on the third floor.

Adjacent to the Terminal 2 of Shanghai Hongqiao Airport
Adjacent to the Terminal 2 of Shanghai Hongqiao International Airport
Note: if you want to go to Terminal 1 of Shanghai Hongqiao International Airport, you should take subway line 10 and get off at Hongqiao Airport Station. 

Walking from B1 of Hongqiao Railway Station to the Terminal 2 of Hongqiao Airport 

Walking from Hongqiao Railway Station to the Terminal 2 of Hongqiao Airport

Remarks:

1.  All the left luggage offices are closed and out of service. Instead, there are 12 self-service baggage deposit areas on the second floor. The signs overhead pointing to Left Luggage (小件寄存) are no longer used. The instructuons on how to use the self-service baggage storage are all in Chinese. 

If you cannot handle the self-service left luggage lockers. If you may turn to “Enquiry Counter” for help, which is located in the center of the waiting hall on the second floor.

Deposit Time: between 06:00 – 21:00
Service Line: 1502659 0673
Complaint: 95105105 

Baggage deposit service fees:

Large suitcase: RMB 20 (8 hours)
Small Suitcase: RMB 10 9 8 hours) 

2. If you need “Red Cap service” (Hong Mao Zi Carrying) which assists seniors or people with too much luggage who need someone to take their luggage on to the train coach.Please go to the Enquiry (information center) in the middle of the waiting hall. Wnen you arrival floor, you will see the porters from Red Cap Service are waiting for business.

the porters from Red Cap Service are waiting for business

the porters from Red Cap Service are waiting for business

Red Cap Service Fees
1) RMB 20 for large suitcase.
2) RMb 10 for samaller one.
Service Line: 021-51245660
Complaint: 95105105
 

3.  The McDonald’s or KFC at the Hongqiao airport offer 24 hours service.  Hongqiao train station and Hongqiao airport are connected by a moving sideway, 15-minute walk.4. A Smoking Room is by the Gate 4 ( south) on the arrival Hall ( second floor)

Smoking Room

Smoking Room

Any questions, just drop a line.

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106 Responses to “Shanghai Hongqiao Railway Station”

  1. Daniel says:

    Hello Jen,

    Personally, I suggest you stay overnight in Shanghai and take the bullet train to Jin Juang,Quanzhou next day morning.

  2. Lucie Labreuille says:

    Hello,
    I’ve taken a train from Shanghai to Hangzhou yesterday at 17:30,
    and I forgot my camera Nikon P530 (in a black Canon bag) under my seat.
    I went to Customer’s service in Hangzhou, but they didn’t find it,
    as the train goes back quickly to Shanghai, i’d like to know if it has been found in Hongqiao station ?
    I’m staying with friends living in Hangzhou, in Liu Shia, the chinese number of my friend is +8615968819832
    Kind regards,
    Lucie

    +33622047477

  3. Lillian says:

    Did they reopen the left luggage office ?can I pay with cash at the self service luggage locker?Thank you!

  4. Daniel says:

    Hi Lillian,

    No, they have no right to reopen the left luggage.You can pay cash at the self service luggage locker – 10 yuan for a small box and 20 yuan for a larger one. Be prepared for the 10 or 20 yuan note and they don’t have any change.

  5. Michaela says:

    How long can you keep luggage in the left luggage lockers? I will be traveling for 5 days, and wish to leave some luggage behind in Shanghai during that time.

  6. Daniel says:

    Hi Michaela,

    You can keep your luggage in the self-service left luggage lockers for the maximum one month. The longer, you have to pay more.

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