Travel information to help you plan your trip to Beijing and all China
Are you a real and legitimate travel agency?
As a real and legitimate leading online travel agency in Beijing, Tour-Beijijng.com is the product of the co-operation between Beijing Xinhua International Tours and Global eTours Consultant ( Beijing )．Beijing Xinhua International Tours is a full travel agency based in Beijing, China. It's on the list of the top 20 travel agencies in Beijing and the top 100 in China. It's a member of China Association of Travel Services.
What kind of the travel services do you offer?
We organize custom group tours for oversea travel agencies,organizations, universities and clubs with special interests or needs. Our specialty is doing customized tours for two to four people and individuals or even groups who have special interests or just want a tour that doesn’t fit a standard mold tour. But we still have some standard tours available in our web site including Beijing city tours, China cultural tours, China Muslim tours, China Yangtze River Cruises or Li River Cruise and China special interest tours like hiking, cycling that can be added on or included.
Does your online travel service only cater for individual tourists?
We try to be personable persons to take care of our individual tourists. But we are also interested in group travel organized by oversea travel agencies and organizations as well. We welcome our potential partners to join us and grow together.
If I send you an inquiry, are you sure somebody from your office will take care of me immediately?
Please do contact us, you will get our reply in 24 hours.
If none of your tours on the web fits me, what can I do ?
Please send us your request, we can make a custom tip to your satisfaction.
How long before my trip starting date do I need to make the booking?
We take last minute bookings and try to make your reservation per your request.
How can I know my tour is confirmed?
You will receive a confirmation email or call from our office once your tour program is confirmed by our sales representative and travel suppliers concerned.
How can I do the payment?
Please choose one of the following payment methods:
1. Pay cash upon your arrival. This method is usually for small tours with small amount of money.
2. Pay credit cards upon your arrival. This method is usually for some tours with big amount of money.
3. Off-line Payment by Telegraphic Transfer:Transfer the amount to our bank account in Beijing
Can I make any change when I already have started the tour?
Yes, we take last minute booking as well as change. But for the changes, you are kindly requested to pay extra if any losses incurred.
What's your liability disclaimer policy ?
Beijing Xinhua International Tours Corporation Ltd. purchased air and ground transportation, hotel, restaurant and other travel services from independent suppliers that are not subject to its control. Therefore Beijing Xinhua International Tours Corporation Ltd. will be exempt from any liabilities for death, injury, baggage loss and damage or any other loss that may occur due to any act or omission of such supplier.
What's your itinerary deviation policy ?
Itinerary Deviations to the planned itinerary may occur due to weather, traffic, or any other conditions beyond our control such as strike, acts of God, war, fire, acts of government, riot, etc. We will make our best to insure all the visits and excursions will be similar. Beijing Xinhua International Tours Corporation Ltd. can substitute the itinerary upon your agreement.
What your hotel booking policy?
The Hotels listed will be used in most circumstances. When the predefined hotels are not available, Beijing Xinhua International Tours Corporation Ltd. can substitute hotels of the same class and standard upon your agreement.
How about the restaurants and vehicles we are going to use?
The vehicles for the ground transportation should be in good condition with A/C. All restaurants should be appointed by local authorities of tourism bureau.
What kind of the tour guide do we expect ?
All guides must be licensed, with 4-year college degree and minimum 2-year experience.
What's your privacy policy?
Beijing Xinhua International Tours Corporation Ltd agrees not to disclose any your personal related information to any third party.
What's your cancellation policy ?
We are sorry that you are going to cancel your trip in China. We fully understand you have the right reasons for your choice. The cancellation fee will be charged to your account per the policy below:
Within 30 to 21 days before departure: $60
Within 20 to 7 days before departure: $120
Within 6 to 3 days before departure: 50% of the total.
Within 2 to 0 days before departure: 100% of the total.
If we are not satisfied with your services, What can I do?
You may first notify your guide immediately to avoid any potential similar problems from happening again during your trip.If your situation is quite serious, and you want to have a complaint, please kindly send us an email or call us in 30 days at the end of your trip. We are not responsible for any complaints after 30 day.
If we want to leave some comment on our trip, how can I do?
At the end of your tour in each city, you will get a feedback form from your guide. Please fill in the form and let the guide take to our offices. If you don't want to let the guide know your comment, please send us an email. We'll reply in 24 hours.
